I recently had a stay in Tulum, specifically at the Dreams Tulum Resort and Spa, and I wanted to write a personal review about my stay at one of the nicest resorts in the Mayan Riviera.
Just five minutes away from the Tulum city center and Mayan Ruins, and about a 60 to 90 minute drive from the Cancun airport, Dreams Tulum is perfectly situated for exploring the whole region, checking out a variety of other Mayan Ruins and spending time in Cancun, Playa del Carmen and the city of Tulum itself.
I decided on Dreams Tulum because I was looking for a resort that offered high quality service, a great location to start off from on my visit to Chichen Itza and I wanted to stay somewhere that wasn’t going to be very crowded at the beginning of the high season.
I visited the resort for two weeks in late September and I flew with Air Canada from the Toronto international airport.
My Dreams Tulum Review
Now that I’ve got some of the introductory details out-of-the-way let’s dive into the Dreams Tulum review.
About Dreams Tulum
Dreams Tulum is a luxury resort and spa that’s been built on the far reaches of the Mayan Riviera in a lush, tropical rainforest setting. Large trees, exotic plants and a wide range of domestic Mexican flora can be found across the property and there is also direct access to large, beautiful white sand beach.
The resort itself offers quite a few features and amenities that are designed to make your stay as enjoyable as possible.
There are nine different restaurants, six different lounges including a coffee bar and a cigar room, 24 hour room service, a handful of pools, poolside waitstaff and a world class spa. These are just some of the different amenities and high class features offered at Dreams Tulum.
As I mentioned before I flew with Air Canada directly from Toronto to Cancun. My trip was booked through Air Canada Vacations so all of the transfer services that I received were through them and not with the resort directly.
After making my way through Mexican customs I exited the airport into the parking lot where there were a wide range of different buses heading to all of the different resorts in the area. After speaking to the representative from Air Canada he directed me to a small, private minivan, rather than one of the tour buses, and this was my transportation to the resort.
The minivan was comfortable, spacious, air-conditioned and the best part about it was that I didn’t have to share it with a large group of other tourists so I had the entire van all to myself.
The driver didn’t speak very much English, which wasn’t at all a problem, and with the English that he did know he asked if I wanted to stop anywhere along the way to grab a drink or something to eat. Of course I declined but I still found it nice that he made the offer at all.
Traffic on the way to the resort was very heavy because the plane had landed right as rush hour began but the ride was comfortable, quiet and there weren’t any problems along the way.
As the van pulled up to the resort I was already surprised by how quiet and set back from the street the resort appeared to be.
Some of the resorts along the way were built right beside the highway and I can only imagine how loud and noisy they would get during the day when cars were zooming by. It was a short drive up to the front doors of the resort itself, which loomed high over the palm trees and were already very well lit up by strong floodlights hidden in the grass.
It had taken about 90 minutes after landing to reach the resort. After arriving my suitcase was taken and I was offered a cool towel with a glass of champagne as a refreshment.
The check in process was laid-back and only took a few minutes where I had to provide my documents and sign all of the necessary paperwork. I was told that my suitcase was already delivered to the room and I was then lead back out front of the resort where a golf cart whisked me away to the building at my room was in.
Along the way the driver pointed out some of the different areas, restaurants and access points that I would find helpful later on during my stay.
The driver showed me to my room and my suitcase was already there waiting for me. For reference I stayed in the Premium Junior Suite with an ocean view.
The room itself was very impressive and it surprised me how big a room for just one or two people could be. It was actually probably closer to the size of a small apartment than what you would consider to be a hotel room.
Upon walking in the first thing I noticed was the huge bed in the center of the first part of the room.
Obviously I ran into the room and spread eagle jumped right onto the mattress just to test its durability and comfort. The mattress was very comfortable, the sheets were soft and the pillows were more than suitable enough for me to get a good nights sleep.
In case you’re not happy with the pillows there’s even a pillow menu that you can use to switch your pillow to something firmer or softer depending on your preferences.
After I tested out the bed I got up and looked around the room.
Beside the bed/sleeping area was a small living room type area a few steps down. There was a couch, coffee table and a small desk in this area which was separated from the bed area by a waist height wall divider.
I stepped onto the balcony next and my room had a view of the main walkway, the main pool and off in the distance I could see the ocean.
There were two chairs and a small table which made for quite a nice seating area. Even though the balcony opened up onto the main walkway I could never hear anybody walking by and it seemed quite private despite the fact that other people could see onto the balcony.
The bathroom was next and again I was surprised by how spacious the bathroom space was. Directly upon entering the bathroom there is a large vanity with a mirror and two sinks. There are plugs on the wall if you need to plug in your hairdryer or hair straightener and I used this area to charge my camera batteries and other electronics.
The toilet was in its own room adjacent to the main bathroom space and there was a door that could be closed for further privacy. Opposite of the toilet room was the large bathtub/shower combination. The bathtub was huge and it was definitely big enough that you could relax in it comfortably after long day on the beach.
There was also a window that you could look out and enjoy the view while you were taking a bath or having a shower. Of course there were some high quality toiletries included as well as a pair of slippers and a comfortable cotton bath robe.
Overall, I found the entire suite to be spacious, comfortable and full of any of the amenities you need for a stay of any length of time.
To be honest I can’t comment on the room cleaning service because I did not take advantage of it as I prefer not having my room cleaned whenever I’m visiting a hotel. There was a safe though that could fit your important documents and even a laptop so that you could keep your things secure while you’re having your room cleaned.
Another thing that I loved about the resort was that every night right after dinner there was a turn-down service. During this time the cleaning staff would come to your room and prepare your bed for the night while you’re out at dinner or enjoying some of the nightly entertainment.
The food at Dreams Tulum was exceptional.
I ate way too many dishes to comment on any of them specifically but there wasn’t any particular moment that I can remember where I didn’t enjoy what I was eating.
The breakfast buffet has countless options and you’re also able to take advantage of a smoothie bar and a chef that will cook you up some eggs any way that you prefer. Coffee, juice and any other drinks are brought to your table on request and there is also a selection of drinks at the buffet as well.
After checking into the buffet you’re brought to your table and even during typically busy times late in the morning I never found the buffet seating area to be that busy. At every breakfast all of the food options were continuously refilled and if there’s something you wanted you could request it and someone would bring it you.
For lunch I mostly ate at the small bar/restaurant right beside the pool.
This restaurant served mostly grill options. The menu was quite extensive and there were a wide variety of different foods to choose from.
There’s also the option to take advantage of the poolside waitstaff that’ll bring you a variety of different meals and snacks depending on what it is you prefer or feel like eating. I would typically order nachos or quesadillas and and they would be brought to me within 15 minutes of ordering, usually sooner.
Dinner was always a spectacle as the restaurants on the resort were quite fancy. There was always the option to buy a nice bottle of wine or you could just take advantage of the free wine options that were always being offered.
As I mentioned before there are nine different restaurants to choose from. You’re able to choose between Chinese, Thai, Mexican, Italian, grill and buffet style depending on what your preferences are for dinner.
Everywhere I ate the food was prepared very well and I never had to wait longer than 10 or 15 minutes for a full meal. At some restaurants they definitely try to push you to buy some of their wine but a polite no turned them away quickly and they wouldn’t bother you for the rest of the night.
Speaking of alcohol, you could order any variety of drinks imaginable from any of the bars on the resort. There were plenty of alcoholic spirits available to choose from as well as nonalcoholic drinks.
My favorite bar was actually the bar in the main lobby which tended to be much quieter, laid-back and offered a more personal experience compared to the rest of the bars at the resort. I mostly stuck to beer so I can’t really comment in detail on the quality and taste of the cocktails but if there was something specific you wanted you could definitely order it and it would be made for you.
The entertainment at Dreams Tulum was superb.
Even though the resort is listed as a spa, as well as a resort, and it’s typically geared more towards adults the entertainment was honestly ridiculous (in a good way) and I don’t know how the entertainers could put forth so much energy night after night.
Throughout the entire day and well into the late hours of the night there was always some type of entertainment available. During the day there were plenty of pool activities to keep you occupied and a variety of different games and activities would be available to take part in on the beach as well.
At night, right after dinner around 6 PM to 7 PM the nightly entertainment would begin. Every night there was a different show that would go on for roughly 2 hours. The shows would range from typical dance/karaoke shows to crazy shows where people would be breathing fire, hanging from the ceiling and doing backflips all around the crowd.
I’ve only been to few resorts before I visited Dreams Tulum and it’s safe to say that the entertainment was some of the most engaging, interesting and entertaining that I’ve ever had the luxury to experience.
If live shows and high-energy entertainment really isn’t something you’re interested in there was also a movie shown every night at one of the pools that you could watch if you wanted to lay back and relax.
Even if you didn’t feel like going out at all and you just wanted to eat dinner and head back to the room you could still be entertained thanks to a wide selection of English DVDs available in the main lobby. The DVDs they had were available to borrow for any length of time you just needed to leave your room number with the concierge before bringing the DVD back to your room.
Throughout the entire resort I noticed that all of the facilities including the public bathrooms, restaurants, lounges, games areas, walkways, gardens, ponds and basically everywhere else in the resort were very well maintained and clean.
All of the pool and beach chairs were in working order and if there was ever any problems there would be someone available to deal with the issue right away. When I was visiting there was actually some construction underway but I never noticed any additional noise, I never saw any workers and I wouldn’t have even noticed the construction if it wasn’t brought to my attention when I checked in.
Throughout the day there would always be gardeners and other people working and maintaining the property while making an effort to stay out-of-the-way and work quietly as to not disturb the guests. The grass was always being cut and the employees were always working hard to make sure everything was in proper working order.
There was actually a hurricane that hit the resort during my stay and apart from a few standing puddles of water there was hardly any evidence of the storm the next day – that’s how hard the people were working to keep everything clean and in optimal operating shape.
Swimming: Pools and Beach
My favorite part about Dreams Tulum was the pools and the beach.
There are actually three pools on the resort, one of them is private I think which you get access to if you have a better room, but the two other pools are available for everyone to use.
There is one main pool that has a swim up bar attached to it and I found that this is where the majority of the guests spend their time. It’s also at this pool where the daily entertainment and activities occur and it tends to be rowdier and louder than the other pool.
The second pool, aptly named the quiet pool, is more of a basic square pool. I preferred it because it was much quieter and offered a better view of the ocean compared to the larger, main pool. The water was even a little bit colder which made it more relaxing and a better escape from the hot Mexican heat.
Both pools were very comfortable in temperature and were regularly cleaned. Overall, I never experienced any problems pools and they’re some of the best swimming areas that I’ve ever had the luxury of enjoying.
The beach at Dreams Tulum is incredible.
It’s a very long and wide beach with crystal white sand. It’s also very private compared to some of the other beaches in Mexico.
This is because there isn’t a resort on one side of the beach and on the other side the resort that’s there is actually closed down and abandoned so there aren’t any guests frequenting the beach except for those staying at Dreams Tulum.
The beach furniture was very comfortable and there were quite a lot of different places you could choose to sit.
Throughout the day the sand was constantly being cleaned and even after a few stormy nights I never noticed any debris or garbage leftover on the beach. The water is extremely clear and there is a very shallow reef that’s just a few steps away from the shore which offers ample opportunity for snorkeling.
The water is so clear that even when you’re out quite far from the shore you can see straight to the bottom in 20 or 30 feet of water.
Overall, the beach at Dreams Tulum was one of the nicest I’ve ever been on and is perfect if you’re looking for great snorkeling and a very clean, comfortable beach.
During my entire stay I never experienced any issues with the quality of service that I received.
Everyone was very cordial, friendly and welcoming. If I ever had any problems throughout the day all I had to do was ask anyone nearby that was working and they would try their hardest to solve my problem or address my concern as fast as possible.
I even became quite close with a few of the bartenders and managers that would frequently asked me about where I was from, how I was enjoying Mexico and they would constantly strive to make any effort to engage in small talk to make sure that I was enjoying myself as well as to improve their own English conversational skills.
There were even a few separate occasions where individuals would go out of their way to make sure that my needs were met or that my preferences were attended to just to make sure that I was happy and that everything was going perfectly.
I’ve never experienced the quality and high level of service that I received at Dreams Tulum and if you’re looking for all of your wants and needs to be taken care of then you’ll definitely enjoy yourself at this resort.
As a spa there were a few moments where some of the staff would begin to push the spa services onto me and make suggestions about different spa activities but as soon as I let them know I wasn’t interested they would immediately back off and wouldn’t ever bring it up again.
There are a variety of different sites and attractions nearby to Dreams Tulum that you can easily reach on your own or arrange an excursion to through the concierge at the front desk.
Some of these excursions and attractions include:
- The Tulum National Park and Tulum Mayan Ruins
- The Sian Ka’an Biosphere Reserve
- Xel-Ha Park Resort
- Chichen Itza
- Playa del Carmen and Cancun
- Various cenotes
Final Thoughts and Recommendation
The Dreams Tulum Resort and Spa is, in my opinion, one of the nicest resorts and spas within a reasonable budget on the entire Mayan Riviera coastline.
Sure, there are much classier and more expensive places but I found that Dreams Tulum offers a lot of value for the price and there isn’t that much difference in the amenities, features and comfort you would get from somewhere else if you spent a few hundred dollars more.
If you’re looking for someone incredible to spend a week away from the cold weather while enjoying a luxury, all-inclusive stay at a beautiful resort then I definitely recommend checking out Dreams Tulum.
From beautiful beaches and delicious food to world class service and an incredible spa Dreams Tulum really has it all and there isn’t anything left that you’ll be wanting for during your visit to Mexico.